Learn the skills and techniques required to have the difficult conversation with under performing staff and also for staff that is performing but in their comfort zone, motivate them to do more!
This course is specially designed to develop managers, leaders, seniors and superiors to work with their people in achieving overall business unit, section or departmental goals.
This course aims to enhance participants' communication and negotiation skills for achieving win-win outcomes. Additionally, it incorporates personality profiling to elevate these skills further.
There is a need to start understanding why people communicate in a certain way and how to communicate individually in an honest and open manner
Participants engage in interactive activities to boost productivity, surpass targets, and enhance teamwork, emphasizing immediate application for sustained success.
Sales become greater when the sales and front liners starts to build rapport and adopt to relationship-based-selling skills which enable the customer to have pleasant experience
This Critical Thinking Training Program provides you with the mindset needed to see a situation in a completely different way and will help you in making effective decisions
This workshop explores situations service professionals face every day and how to manage irate customers without affecting performance and salvage the customer relationship.
This workshop guides non-HR professionals through key HR aspects, covering staff pre-recruitment, performance, behavior, career development, and retirement considerations.
Throughout the workshop, you will gain practical skills in problem identification, using RCA techniques such as the 5 Whys, Fishbone Diagrams, and Pareto Analysis.
Showing 1 to 10 of 10 entries