Topic : Comprehensive Service Excellence Skills
Trainer : Kussusanti
Schedule : 14-15 Nov 2024
Training Method:
- Discussing concept
- Game/quiz
- Case study
- Role play
- Screening movie
- Individual assessment
Materi :
- Introduction
- Service technique
- Handling complaints
- Maintain good relationship
The goal of this one-day course is to give senior managers in any industry the tools they need to learn how to effectively handle conflict and multitask.
Learn to manage emotions, improve teamwork, and foster a positive work environment for personal and professional success.
Join the ICF-approved Coach The Coach program to master coaching techniques, build a 6-figure coaching business, and inspire growth. Suitable for aspiring coaches and leaders in any industry
Unleash your power for success and happiness with our comprehensive NLP Practitioner training. Master advanced techniques to transform your life and others, gaining confidence and clarity in your goals.
Unlock your potential with Master NLP Practitioner Certification! Transform lives, reprogram limiting beliefs, and become a world-class coach and leader. Elevate your success and happiness today!
Unlock the power of the unconscious mind with the 3-day Hypnotherapy Certification. Gain hands-on skills to transform lives, eliminate bad habits, and enhance personal and professional growth.
This program will help you cultivate high-involvement collaborative change leadership strategies to help your people go through the change steps/processes effectively.
This 1-day course enhances presentation skills using Neuro-linguistic Programming (NLP) to help professionals effectively communicate and influence stakeholders.
Master proofreading with the "Proofread to Perfection" course. Enhance your accuracy and professionalism by learning techniques beyond spell-check. Enroll to produce error-free, polished writing.
Earn a Mental Wellness Coach certificate in this 2-day course. Learn to support mental health with interventions for anxiety and depression. Ideal for those aspiring to become Well-being practitioners
Enhance your Emotional Intelligence with this workshop. Learn to communicate effectively using DISC techniques, fostering better work relationships and leadership skills. Ideal for career success.
Transition to a team leader with our 1-day workshop. Learn essential leadership skills like active listening and team cohesion. Practical tips for effective management and continuous growth
This one-day course helps to educate and prepare yourself and your team to prevent and address such occurrences in your organization. Learn how to create an inclusive HR policy that embraces diversity and inclusivity. Develop the skills to handle workplace harassment professionally. This workshop will also discuss issues pertaining to sexual harassment at the workplace. Participants will be given case studies to discuss and there will be simulation exercises throughout the workshops
Upon completion of this course, participants will be able to identify skill requirements and facilitate their learning opportunities to improve performance. They will also learn how to use 6 steps coaching of team leaders to help them develop their skills and gain confidence.
Upon completion of this course, participants will be able to identify skill requirements and facilitate their learning opportunities to improve performance. They will also learn how to use 6 steps coaching of team leaders to help them develop their skills and gain confidence.
Want to give impactful presentations? This 2-day workshop teaches you to design slides that grab attention and lead to action.
Frustrated by angry customers? This 1-day workshop equips you with communication skills & tactics to handle difficult callers & turn complaints into opportunities.
More managers & executives are now covered by the Employment Act. Businesses must update employee handbooks to comply with these changes. These handbooks benefit both employers & employees by outlining expectations, rights, and responsibilities
More managers & executives are now covered by the Employment Act. Businesses must update employee handbooks to comply with these changes. These handbooks benefit both employers & employees by outlining expectations, rights, and responsibilities
This workshop teaches you to decode behavior styles & tailor communication for better people management & results. It boosts your EQ & communication skills for success in work & life.
This workshop teaches you to decode behavior styles & tailor communication for better people management & results. It boosts your EQ & communication skills for success in work & life.
This highly effective workshop will take you through a step-by-step SOP writing process. You can also use a work-based case study to write an SOP and then receive peer and trainer feedback instantly. You will also pick up skills and tips to avoid common writing errors and to write convincingly to sell their ideas.
This 1-day Excel course covers functions, tools for data analysis, charting, and PivotTables. Ideal for professionals dealing with budgets, sales, and administrative data.
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