The course combines theoretical knowledge with practical applications, case studies, and interactive discussions to ensure participants gain actionable insights they can implement in their organizatio
Topic : Comprehensive Service Excellence Skills
Trainer : Kussusanti
Schedule : 14-15 Nov 2024
Training Method:
- Discussing concept
- Game/quiz
- Case study
- Role play
- Screening movie
- Individual assessment
Materi :
- Introduction
- Service technique
- Handling complaints
- Maintain good relationship
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