You will be equipped with the skills to establish customer rapport and effectively respond to escalated service challenges and service opportunities, so as to develop customer relationships that build customer loyalty and confidence in the organization – essentially to turn customer complaints into your organization’s opportunities!
Welcome to a transformative course designed to equip participants with the knowledge and skills necessary to excel in this intricate task. Constructive feedback, when administered correctly, empowers management to address behaviours, nurturing productive employees. Join this course to master the delicate art of feedback delivery and foster growth within your organisation.
Want to give impactful presentations? This 2-day workshop teaches you to design slides that grab attention and lead to action.
Frustrated by angry customers? This 1-day workshop equips you with communication skills & tactics to handle difficult callers & turn complaints into opportunities.
More managers & executives are now covered by the Employment Act. Businesses must update employee handbooks to comply with these changes. These handbooks benefit both employers & employees by outlining expectations, rights, and responsibilities
More managers & executives are now covered by the Employment Act. Businesses must update employee handbooks to comply with these changes. These handbooks benefit both employers & employees by outlining expectations, rights, and responsibilities
This workshop teaches you to decode behavior styles & tailor communication for better people management & results. It boosts your EQ & communication skills for success in work & life.
This workshop teaches you to decode behavior styles & tailor communication for better people management & results. It boosts your EQ & communication skills for success in work & life.
This 1 Day Powerful Workshop will teach you how to consciously store that information properly in your brain. We would then be able to retrieve them effortlessly when we need them.
This highly effective workshop will take you through a step-by-step SOP writing process. You can also use a work-based case study to write an SOP and then receive peer and trainer feedback instantly. You will also pick up skills and tips to avoid common writing errors and to write convincingly to sell their ideas.
This 1-day Excel course covers functions, tools for data analysis, charting, and PivotTables. Ideal for professionals dealing with budgets, sales, and administrative data.
This 1-day Excel course covers functions, tools for data analysis, charting, and PivotTables. Ideal for professionals dealing with budgets, sales, and administrative data.
Double Degree Program Certified Human Resources Professional (CHRP) HR Academy dengan dua sertifikasi profesi dan titel non-akademik. Peserta akan menerima sertifikasi BNSP dan kredensial SDM C.HRP.
Double Degree Program Certified Human Resources Professional (CHRP) HR Academy dengan dua sertifikasi profesi dan titel non-akademik. Peserta akan menerima sertifikasi BNSP dan kredensial SDM C.HRP.
Double Degree Program Certified Human Resources Professional (CHRP) HR Academy dengan dua sertifikasi profesi dan titel non-akademik. Peserta akan menerima sertifikasi BNSP dan kredensial SDM C.HRP.
Double Degree Program Certified Human Resources Professional (CHRP) HR Academy dengan dua sertifikasi profesi dan titel non-akademik. Peserta akan menerima sertifikasi BNSP dan kredensial SDM C.HRP.
Double Degree Program Certified Human Resources Professional (CHRP) HR Academy dengan dua sertifikasi profesi dan titel non-akademik. Peserta akan menerima sertifikasi BNSP dan kredensial SDM C.HRP.
Double Degree Program Certified Human Resources Supervisor (CHRS) HR Academy dengan dua sertifikasi profesi dan titel non-akademik. Peserta akan menerima sertifikasi BNSP dan kredensial SDM C.HRS.
Double Degree Program Certified Human Resources Supervisor (CHRS) HR Academy dengan dua sertifikasi profesi dan titel non-akademik. Peserta akan menerima sertifikasi BNSP dan kredensial SDM C.HRS.
Double Degree Program Certified Human Resources Supervisor (CHRS) HR Academy dengan dua sertifikasi profesi dan titel non-akademik. Peserta akan menerima sertifikasi BNSP dan kredensial SDM C.HRS.
Double Degree Program Certified Human Resources Supervisor (CHRS) HR Academy dengan dua sertifikasi profesi dan titel non-akademik. Peserta akan menerima sertifikasi BNSP dan kredensial SDM C.HRS.
Double Degree Program Certified Human Resources Supervisor (CHRS) HR Academy dengan dua sertifikasi profesi dan titel non-akademik. Peserta akan menerima sertifikasi BNSP dan kredensial SDM C.HRS.
Builds learner’s confidence to consistently start and finish high-value projects on time and with quality.
To become a leader in your industry and achieve sustained strategic supremacy, the top management team must have the ability to formulate winning strategies and execute them well.
Systematic & Creative Thinking is an essential skill that dramatically enhances an individual’s ability to deliver sustainable and measurable performance improvement.
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