This one-day course helps to educate and prepare yourself and your team to prevent and address such occurrences in your organization. Learn how to create an inclusive HR policy that embraces diversity and inclusivity. Develop the skills to handle workplace harassment professionally. This workshop will also discuss issues pertaining to sexual harassment at the workplace. Participants will be given case studies to discuss and there will be simulation exercises throughout the workshops
Throughout this engaging workshop, learners will dive into the fascinating world of communication and collaboration, exploring key concepts, practical techniques, and hands-on exercises using the LEGO
Throughout this engaging workshop, learners will dive into the fascinating world of communication and collaboration, exploring key concepts, practical techniques, and hands-on exercises using the LEGO
You will be equipped with the skills to establish customer rapport and effectively respond to escalated service challenges and service opportunities, so as to develop customer relationships that build customer loyalty and confidence in the organization – essentially to turn customer complaints into your organization’s opportunities!
In this 1 day practical workshop, you will learn how to manage yourself and others better when faced with negative people or situations at work.
This 1-day hands-on practical course will introduce some of the major theories of personality to better explain behaviors across a range of situations. The workshop will explain research methods in personality theories and how empirical studies have been used to test the theories. This course is for anyone wanting to achieve greater insight into psychology and where personality comes from. A theoretical look into personality traits, situations and behavior can allow you to apply knowledge in your personal and workplace environment.
Welcome to a transformative course designed to equip participants with the knowledge and skills necessary to excel in this intricate task. Constructive feedback, when administered correctly, empowers management to address behaviours, nurturing productive employees. Join this course to master the delicate art of feedback delivery and foster growth within your organisation.
Upon completion of this course, participants will be able to identify skill requirements and facilitate their learning opportunities to improve performance. They will also learn how to use 6 steps coaching of team leaders to help them develop their skills and gain confidence.
Want to give impactful presentations? This 2-day workshop teaches you to design slides that grab attention and lead to action.
Frustrated by angry customers? This 1-day workshop equips you with communication skills & tactics to handle difficult callers & turn complaints into opportunities.
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