This training is designing for sustainability at scale requires procurement leaders to remain aware of global market dynamics including the changing policies and attitudes regarding latest sustainable practices, the environment, and other pertinent issues.
The course uses a mix of interactive techniques, such as brief presentations by the consultant, case studies, live demonstrations of sampling methodologies and group exercises to apply the knowledge acquired throughout the course
Get empowered to make well-informed decisions and manage risks effectively under the new accounting standards
Participants will learn modern recruitment strategies, bias-free selection techniques, and practical tools for making informed hiring decisions.
Participants will learn modern recruitment strategies, bias-free selection techniques, and practical tools for making informed hiring decisions.
The course combines theoretical knowledge with practical applications, case studies, and interactive discussions to ensure participants gain actionable insights they can implement in their organizatio
The course combines theoretical knowledge with practical applications, case studies, and interactive discussions to ensure participants gain actionable insights they can implement in their organizatio
The introduction of Business analysis reflects the concepts and theories of analysis activities in business fields. You will discover what the business analysis is and the importance of that area in today's global enterprise world.
Create a great team, build them, encourage them and get perfect results. Leadership is an ART!
Data visualization concepts, data visualization tools
You will learn the basic concepts of information management and data visualization. While getting to know popular and widely used data visualization tools, you will discover the importance of the Power BI ecosystem and its differences from other tools. Additionally, at the end of the first week, you will determine your personalized project topics with predefined sample data sets for your areas of interest and clarify the field of work you need to carry out practically until the end of the semester.
Project Management Professional (PMP)® is the world’s leading project management certification by PMI(Project Management Institute) pmi.org.
Ready to boost your sales? Discover how to truly understand the needs of your customers. Learn how to build rapport, match benefits with customer needs, handle objections, and close more deals ease!
Topic : Comprehensive Service Excellence Skills
Trainer : Kussusanti
Schedule : 14-15 Nov 2024
Training Method:
- Discussing concept
- Game/quiz
- Case study
- Role play
- Screening movie
- Individual assessment
Materi :
- Introduction
- Service technique
- Handling complaints
- Maintain good relationship
The goal of this one-day course is to give senior managers in any industry the tools they need to learn how to effectively handle conflict and multitask.
This course focuses on the role of individual performers in implementing change in the workplace.
Equips participants with practical strategies to overcome biases and build a positive workplace culture, driving innovation, collaboration, and organisational success.
Learn to manage emotions, improve teamwork, and foster a positive work environment for personal and professional success.
Join the ICF-approved Coach The Coach program to master coaching techniques, build a 6-figure coaching business, and inspire growth. Suitable for aspiring coaches and leaders in any industry
Unleash your power for success and happiness with our comprehensive NLP Practitioner training. Master advanced techniques to transform your life and others, gaining confidence and clarity in your goal
Unlock the power of the unconscious mind with the 3-day Hypnotherapy Certification. Gain hands-on skills to transform lives, eliminate bad habits, and enhance personal and professional growth.
Effective handling of issues of poor performance for probationers and confirmed employees is important. The program is also punctuated with practical exercises and and case studies.
This program deals with Disciplinary Procedures & Domestic Inquiry systematically and incorporates industrial court awards to discuss the court’s view on certain aspects of the DI process.
This program deals with Domestic Inquiry (DI) systematically and incorporates industrial court awards to discuss the court’s view on certain aspects of discipline and the domestic inquiry process.
This course is designed to deal with the problems of persistent sick leave, absenteeism and malingering at the workplace.
This course will cover key practical aspects of managing workplace sexual harassment and avoiding any sexual harassment issues/incidents to be occurring at the workplace.
This course is designed to enhance your skills in interviewing, selecting, and recruiting top talent, ensuring that you can identify and attract the best candidates for your organization.
This program will help you cultivate high-involvement collaborative change leadership strategies to help your people go through the change steps/processes effectively.
This program will equip you with a strong foundation of great leadership. You will learn the essential mindset and skillset to make the transition from individual contributor to supervisor/manager.
Training and Certification programme to
What you will be learning on this 1-day Stakeholder Engagement Define What Stakeholder Engagement is and Utilize the Five-Step Approach How to easily identify all of your key stakeholders and mapped
Upon completion of the course, learners will be able to: Identify the foundational principles in order to grow as an Authentic Leader Gain improved clarity on your personal core values Apply a perso
Upon completion of the course, learners will be able to: Identify the foundational principles in order to grow as an Authentic Leader Gain improved clarity on your personal core values Apply a perso
This 1 Day hands-on practical course will also teach you to recognize signs of stress and how you can cope with stress
This 1-day course enhances presentation skills using Neuro-linguistic Programming (NLP) to help professionals effectively communicate and influence stakeholders.
Master proofreading with the "Proofread to Perfection" course. Enhance your accuracy and professionalism by learning techniques beyond spell-check. Enroll to produce error-free, polished writing.
Earn a Mental Wellness Coach certificate in this 2-day course. Learn to support mental health with interventions for anxiety and depression. Ideal for those aspiring to become Well-being practitioners
Enhance your Emotional Intelligence with this workshop. Learn to communicate effectively using DISC techniques, fostering better work relationships and leadership skills. Ideal for career success.
Transition to a team leader with our 1-day workshop. Learn essential leadership skills like active listening and team cohesion. Practical tips for effective management and continuous growth
This 2 day course will ensure you gain valuable insights on how gain focus on sustainability and systematic approach to sustainability reporting.
This one-day course helps to educate and prepare yourself and your team to prevent and address such occurrences in your organization. Learn how to create an inclusive HR policy that embraces diversity and inclusivity. Develop the skills to handle workplace harassment professionally. This workshop will also discuss issues pertaining to sexual harassment at the workplace. Participants will be given case studies to discuss and there will be simulation exercises throughout the workshops
Throughout this engaging workshop, learners will dive into the fascinating world of communication and collaboration, exploring key concepts, practical techniques, and hands-on exercises using the LEGO® Serious Play® (LSP) methodology. The course offers a comprehensive and immersive learning experience, combining theory, real-world examples, and interactive activities to ensure a deep understanding and practical application of the concepts covered.
Throughout this engaging workshop, learners will dive into the fascinating world of communication and collaboration, exploring key concepts, practical techniques, and hands-on exercises using the LEGO® Serious Play® (LSP) methodology. The course offers a comprehensive and immersive learning experience, combining theory, real-world examples, and interactive activities to ensure a deep understanding and practical application of the concepts covered.
You will be equipped with the skills to establish customer rapport and effectively respond to escalated service challenges and service opportunities, so as to develop customer relationships that build customer loyalty and confidence in the organization – essentially to turn customer complaints into your organization’s opportunities!
You will be equipped with the skills to establish customer rapport and effectively respond to escalated service challenges and service opportunities, so as to develop customer relationships that build customer loyalty and confidence in the organization – essentially to turn customer complaints into your organization’s opportunities!
In this 1 day practical workshop, you will learn how to manage yourself and others better when faced with negative people or situations at work.
This 1-day hands-on practical course will introduce some of the major theories of personality to better explain behaviors across a range of situations. The workshop will explain research methods in personality theories and how empirical studies have been used to test the theories. This course is for anyone wanting to achieve greater insight into psychology and where personality comes from. A theoretical look into personality traits, situations and behavior can allow you to apply knowledge in your personal and workplace environment.
Welcome to a transformative course designed to equip participants with the knowledge and skills necessary to excel in this intricate task. Constructive feedback, when administered correctly, empowers management to address behaviours, nurturing productive employees. Join this course to master the delicate art of feedback delivery and foster growth within your organisation.
Upon completion of this course, participants will be able to identify skill requirements and facilitate their learning opportunities to improve performance. They will also learn how to use 6 steps coaching of team leaders to help them develop their skills and gain confidence.
Upon completion of this course, participants will be able to identify skill requirements and facilitate their learning opportunities to improve performance. They will also learn how to use 6 steps coaching of team leaders to help them develop their skills and gain confidence.
Want to give impactful presentations? This 2-day workshop teaches you to design slides that grab attention and lead to action.
Frustrated by angry customers? This 1-day workshop equips you with communication skills & tactics to handle difficult callers & turn complaints into opportunities.
More managers & executives are now covered by the Employment Act. Businesses must update employee handbooks to comply with these changes. These handbooks benefit both employers & employees by outlining expectations, rights, and responsibilities
More managers & executives are now covered by the Employment Act. Businesses must update employee handbooks to comply with these changes. These handbooks benefit both employers & employees by outlining expectations, rights, and responsibilities
This workshop teaches you to decode behavior styles & tailor communication for better people management & results. It boosts your EQ & communication skills for success in work & life.
This workshop teaches you to decode behavior styles & tailor communication for better people management & results. It boosts your EQ & communication skills for success in work & life.
This transformative course is meticulously crafted to equip you with the essential skills and knowledge required to thrive in the art of communication.
This 1 Day Powerful Workshop will teach you how to consciously store that information properly in your brain. We would then be able to retrieve them effortlessly when we need them.
This workshop helps to promote staff wellbeing and foster good mental health at the workplace. Participants will explore how mental wellness and resources such as mindfulness interventions and the Employee Assistance Programme (EAP) could be effectively introduced within an organization.
One key benefits of this highly rewarding workshop is the use of the colored brain communication inventory (CBCI) Toolkit, colored brain cards and other trademarked tools where you are immersed in the entire learning system.
This course will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and equip you with an invaluable skill for your everyday life.
This highly effective workshop will take you through a step-by-step SOP writing process. You can also use a work-based case study to write an SOP and then receive peer and trainer feedback instantly. You will also pick up skills and tips to avoid common writing errors and to write convincingly to sell their ideas.
This Power BI course will provide you with a comprehensive yet practical understanding of the entire analytics value chain, with a particular emphasis on data visualisation. You'll study the principles of data modeling and visualisation and expose yourself to step-by-step demonstration creating various visualisations with Microsoft's Power BI. By the end of this Power BI course, you will be able to develop visualisations and dashboards in Power BI with sheer confidence and boost your data analysis skills and data analytics portfolio.
By the end of the workshop, you will gain valuable insights on how your brain works and how to optimize it for improved learning and thinking. You will also have gained practical strategies and tools that you can apply immediately to your personal or professional lives; and have a plan for continued growth and development in this area.
This highly valuable and interactive workshop is a good starting point for you to discover NLP and enhance your influencing skills.
It will show you how to positively influence others in a range of situations at work. These include selling your ideas, winning resources and negotiating positive outcomes.
Through interactive scenarios, self-reflection and a range of practical activities, you will explore ways to influence and better communicate with others, even in challenging situations.
This highly valuable and interactive workshop is a good starting point for you to discover NLP and enhance your influencing skills.
It will show you how to positively influence others in a range of situations at work. These include selling your ideas, winning resources and negotiating positive outcomes.
Through interactive scenarios, self-reflection and a range of practical activities, you will explore ways to influence and better communicate with others, even in challenging situations.
The course is specially designed so that the participants appreciate the complexities of the law of employment which is a difficult and layered subject encompassing a diverse number of aspects. There will be the discussion of matters as wide-ranging as express terms and implied terms, the law relating to restraint of trade and the law relating to termination among others. Apart from the principles of employment law which will be addressed from a practical perspective, there will be many case studies to illustrate the principles in action.
The course is specially designed so that the participants appreciate the complexities of the law of employment which is a difficult and layered subject encompassing a diverse number of aspects. There will be the discussion of matters as wide-ranging as express terms and implied terms, the law relating to restraint of trade and the law relating to termination among others. Apart from the principles of employment law which will be addressed from a practical perspective, there will be many case studies to illustrate the principles in action.
This course is designed to equip learners with a deeper understanding of the role of fun, games, and laughter in enhancing mental well-being and building resilience. They will be equipped with practic
This course is designed to equip learners with a deeper understanding of the role of fun, games, and laughter in enhancing mental well-being and building resilience. They will be equipped with practic
This transformative journey adapts the wisdom of Dr John C. Maxwell, particularly from <Developing the Leader Within You 2.0> and <Everyone Communicates Few Connects>, to elucidate principles and practices essential for forging authentic connections with those under your leadership. By integrating Maxwell's insights with actionable strategies, this expedition not only propels your team towards comprehensive growth but also fosters a culture of mutual empowerment. As you cater to individual aspirations within your team, a profound bond emerges – uniting you, your team, and the organization.
This workshop is about finding your Ikigai – identifying your purpose or passion and using this knowledge to achieve greater happiness in your life. Instead of living life by default, you will learn how to design your life and create the joy and success you desire.
With more children with learning disabilities in mainstream schools, teachers need strategies to manage behavior & support learning. This 1-day workshop equips you to identify & support these children
With more children with learning disabilities in mainstream schools, teachers need strategies to manage behavior & support learning. This 1-day workshop equips you to identify & support these children
Feeling stressed by work? This 1-day workshop teaches mindfulness techniques to reduce anxiety & improve focus, memory, & overall well-being in your personal & professional life.pen_spark
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