Delivering excellent customer service can lead to enhancement in company’s branding and contributes positively to its’ bottom line. This program is specially designed for companies to develop “customer centricity” culture among staff to nurture excellence in customer service within the organization.
Master the art of delivering compelling and impactful presentations in this intensive 2-day course designed for working professionals.
This program is ideal for frontline employees, customer service representatives, and anyone responsible for interacting with customers on a regular basis.
The "Managing Disciplinary Procedures and Misconduct for Managers and Supervisors" course is a comprehensive two-day training designed to equip leaders with the knowledge and skills to effectively handle disciplinary actions and misconduct within the workplace.
Participants will delve into acts concerning human resources that have been officially enacted by the Department of Labour in Malaysia.
This course will provide managers or supervisors with subordinates with the skills they require to monitor performance at every stage of a process. This will not only ensure that problems are identifi
An appraisal meeting is an excellent touch point for managers and their teams. When open and honest dialogue is involved, managers can provide integral performance feedback to employees. Employees can
Participants will gain insights into the effective use of research instruments and methodologies that support accurate competency assessments
Salary structures are an important component of effective compensation programs and help ensure that pay levels for groups of jobs are competitive externally and equitable internally.
The manpower budget is
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